Frequently Asked Questions

We have tried to make it really easy for you to determine whether a property is suitable for you or not.

When you have clicked on a listing, you can find more about the property in the following ways;

• Through the photos that we have taken of the property at the top of the listing
• The number of bedrooms and bathrooms under the first few lines describing the property
• The amenities section depicting all the mod cons and facilities available in the property
• What activities, events, restaurants, bars and cafes that the property is within walking distance to the apartment
• The lows of the property to let you know exactly what you can expect

Absolutely! The majority of our vacation apartments are situated in the downtown area (centro storico - designated as a UNESCO World Heritage Site and within the Traffic Limit Area), conveniently close to Florence's main attractions and sites. Some apartments may require a short walk or a tram ride to reach Duomo main Cathedral, but public transportation is readily available, and we're here to help with any travel-related needs you may have!

Experiences

Private Transfer with a Van

In Town

Our online prices undergo regular review by our revenue manager, ensuring that the price displayed online is the final price for your stay. Florence City Taxes are Never included as indicated as are subjects to number of adults

The rental price on your confirmation is the price you pay for your stay, except city taxes that are Euro 5,50/ person/ day maximum 7 days in a row.

All rental prices shown online include the usage of utilities whether length of stay is 14 days or less. and house linen.

For stays of 15 days or longer, the price might not include utilities (electricity, water or gas expenses) but is always indicated. No surprises!

Extra services can be requested at an additional cost.

Please provide your arrival date, the number of nights, and the number of guests, and then select your preferred apartment based on your requirements.

You can proceed with an online booking. Select the most suitable rate and payment option for your booking.

Or can make a request of quote wrting at info@acaciafirenze.com or through our website

Within a few hours or up to a day, you will receive confirmation of availability or our best offer.

Experiences

Private Transfer with a Van

In Town

Perfect home!

At home

Yes is possible to make any change to the reservation, from a number of persons to dates or even apartment with no extra costs asides from the difference in the nightly rate. Please contact us for any change.
Cancellation is possible according to our policy
In case of a last-minute cancellation or no show, the entire amount of the rent will be debit on your credit card or advance payment will not be refunded

Experiences

Ticket purchase

At home

Payment can be done

• at reservation by credit card ( Visa and mastercard) or paypal or bank transfer
• at our office premises from monday- friday from 10-6,30 pm.

Experiences

Red or white?

At home

The facilities will vary from apartment to apartment. On the property's page, you can find all the facilities provided.
On top of that, we can provide upon request to our service department home maid service, fresh linen and towels and a range of necessary cooking utensils, cutlery, and appliances. Most 1 bedroom apartments also include a washing machine, dishwasher, hairdryer, and ironing set.

Experiences

Perfect home!

At home

Dinner at home

At home

As soon as your reservation is confirmed, we can send you an additional booking confirmation to apply for your visa. Please provide the informations that we need to include in the letter.

Yes, you will be asked to fill and sign online a rental agreement that will be sent by email 7 days prior your arrival.

Signing this form means that you accept the house rules of the apartment and that the apartment doesn't have anything wrong. If you see something that isn't perfect please tell us that will write it down and send somebody to fix the problem.

We cannot guarantee your check-in if you do not email 2-3 days prior to your arrival to pre-arrange a Check-in time. We normally consider, to arrive to your apartment, half hour time from main train station by taxi and 1  hour time from landing at Florence airport.

At your arrival in town, due to ever-changing flight and travel schedules please contact us by sms/whatsapp/phone/email to confirm your arrival. We will meet you outside your apartment shortly after your call. One of our team* will meet you at the apartment, provide you with your keys, show you around the apartment and ensure you are settled and have everything you may need.

*In some apartments the owner of the apartment will welcome you.

* ON some apartment there is the self checkin with codes:so useful and allows to check in with no surcharge until late

In case of more than half an hour delay from meeting time without any notice it will be required to collect keys at our office premises from 10 – 6,30 pm.

Strolling around Florence

How to get in and out of your apartment

Tips

In Florence buildings can have two totally different numbers: some of them have numbers in red and some others in black or blue. Red are used for businesses, stores and restaurants and are indicate with an “r” after them (which stands for rosso or red).
Blue and black numbers are for private residences. even number are in one side, uneven on opposite.
Furthermore, following an intersection or curve, streets might suddenly change their names, so keep your eyes open when looking for a specific address to make sure that the street name still corresponds to the one you want.

Yes! Florence in general is a very safe city and our rental properties are all located among the safest neighborhoods. You should feel comfortable walking around at night without problems. Mind only pickpockets

This varies based on the apartment in question. Some of our apartments are available as temporary housing especially from november to march but please ask us if this is something you are interested in.

For stays more than 30 days the italian Codice Fiscale is required.

Absolutely! We make every effort to provide anything/everything you may need to make our youngest guests comfortable. You can add it the baby cot as extra service at reservation check out. Not all the apartments are suitable for babies. 

Please be sure to ask us about this, and specify these needs during booking so we can confirm if possible and ensure we are well prepared upon your arrival.

Experiences

Baby on travel

At home

Is Mary Poppins available?

At home

Our standard check in times are from 3pm to 7pm

Arrangements outside of these times can be accommodated:

• weekdays can store your luggages and collect the keys at our office premises (second floor no lift)
• 7pm-10pm: 30 euro additional surcharge for a inperson greeteìing or  10 to collect the keys at our safety box at our office premises

Check-out must take place within 10.30 am, if not otherwise pre-arranged at Check-in. Late check out are possible provided there are no guests arriving on the day you leave.

Please contact us.

Experiences

Dinner at home

At home

Private Transfer with a Van

In Town

No, it’s not possible to enter and park in the street as Florence city centre is a Traffic Limit Zone and controlled by videocameras. Acacia will not be responsible for any fine catched,
Our apartments do not have private parking so need to go a paying parking. Check our news on blog section with tips or contact us for any help.

Strolling around Florence

Where to park in Florence

Tips

As a travel Concierge company we provide extra services and experiences

You can have your arrival/departure transfer organised, we can book restaurants, museums or taxies, extra cleaning services in your apartment, a breakfast basket for a good morning or if you arrive late at night a basket with goodies for your dinner at home.Massage at home, go on a wine tour or tour of the local area; learn to cook Italian style or hire your own private chef to cook a splendid meal that you and your guests will never forget.

Regarding the booking of these extra services check our website or write us at info@acaciafirenze.com

Experiences

Dinner at home

At home

Breakfast basket

At home

Private Transfer with a Van

In Town

PIC CHIC - Picnic basket

In Town

Aperitif at home

At home

Baby on travel

At home

Is Mary Poppins available?

At home

Flowers for you

At home

Perfect home!

At home

Luggage at home

At home

Ticket purchase

At home

Private hands-on cooking course at home

At home

Contact us by email, live chat on our website, any social or by phone and we will repair any broken items as quickly as possible.

For any emergenvy contact us by whatsapp at +39055244750

Pets are welcome at Acacia but not in all apartments. Please verify on apartment pages or contact us by chat or email.

Experiences

Dog Walking

At home

Strolling around Florence

Acacia, pet friendly for choice

Tips

At reservation or arrival it will be asked to provide a valid credit card as Security/Damage Deposit which is only used as a guarantee.
The credit card will be charged if there are any outstanding bills, extra expenses such as final cleaning, or if there are any damages found in the apartment at departure and agreed among the parts.

For any non-European appliances you wish to bring to the apartment you will need European AC adaptors for 220 volt current. You can purchase European adaptors prior to arrival in Italy and even in most major airports. Once you are here you can also find those at local shops and supermarkets open only day time and week days.

If anything in your rental apartment is damaged or broken during your stay you would be responsible for replacements and/or repairs - and this would normally come out of the credit card given at check in or deposit.

This is, of course, within reason and refers more to furniture and appliances (valuable stuff). If you broke a glass or a plate or something small like that we won’t charge you. But, please, do tell us at check out so that we can replace in time for upcoming guests.

In case of emergency ( like hot water/heating or so) you can contact our office from (10am – 6pm) or at the contact number you will find in the home book in the apartment, until 11 pm.

Someone from the staff will contact you back as soon as possible to help you solving the problem or will come to fix it.

We won't bother you during your stay unless you need maintenance services, you required an extra service or we need to make a visit urgently (which is truly rare). Please only allow Acacia’s staff inside the apartment. we always send an email or call to warn our clients when we are sending somebody to the property.

If you have to leave very early in the morning, if you are in a hurry for some reason, or if we had an inconvenience to be there at check out and can't be in time then you can leave the apartment on your own.

In order to do so leave all your keys on the table, follow check out procedures on guest book: switch off lights and every electrical device, close the windows, make sure the fridge is empty and take out garbage. Just consider it as if it was your home and you had to leave for a long time.
Please always be sure that you close well the door behind you. This is very important to keep the property protected also after your departure. You can close it simply without using the keys that you left on the table of the apartment. Thank you for helping us taking care of our apartments!

We do have mosquitoes here during spring, autumn and summer, but not during winter when it's cold. Anyway you will be able to avoid this annoying problem using specific product that you can buy in any supermarket. There are also brand new product made with herbs that will keep mosquitoes away from you without harming you.